Thanks. Here is what happens next.

If you pressed Send in your email app, your request is on its way and there is nothing else you have to do now. I reply within 1 UK working day, from marcell@marcellmozes.com.

You don't need to write a brief document, book a call or send attachments. My reply asks for anything missing, with at most 6 questions for your route, and you answer by email.

Did it send?

Nothing reaches me until you press Send in your email app. Haven't sent it yet? Go back to the email that opened, check it and press Send. If it closed or never opened, open the start form again with the link below, or email me the same details at marcell@marcellmozes.com.

No reply within 1 UK working day? The email may not have left your outbox. Check it, or write to marcell@marcellmozes.com.

Open the start form again

What happens next

  1. Within 1 UK working day I reply with your start date and the date your work arrives, or I ask for anything missing.
  2. The clock starts when I confirm in writing that your brief is complete. Until then, a start date is only a booking.
  3. A first job arrives 3 or 5 UK working days after that, depending on the route. I give you the exact date in writing.
  4. Every first job includes two rounds of written changes. Every later job includes one.
  5. On a first job, the invoice comes when you approve and is due in 7 days. With a purchase order, it can be up to 30 days.

What to send: links to the material the work should draw on, such as the current page or site, documents and notes.

Want to send your material now?

This is optional. If you do nothing, my reply asks for what I need. If you send it now, my reply can come with your start date instead of questions.

Email your material

Links are enough, no attachments needed. Add your launch date if you have one ("no fixed date yet" is fine), and any PO or supplier reference you need on the invoice.

How approval and paying work

Nothing is charged when you send a start request. Each invoice comes by email, at the point your route above sets out.

Approving means writing "approved" about a named version, or using any of the copy: publishing it, sending it or printing it. Forwarding it for comment never counts, and neither does silence.

Every document carries one of three labels: Draft (the first version, with open questions marked), Facts confirmed (every "to confirm" answered) and Approved (the final version you approved).

On your first job: If you don't approve it after two rounds of changes, you owe nothing and the copy can't be used.

On later work paid in advance: Work paid in advance and not yet started is refunded in full. Once work has started, you get one rewrite within the agreed scope.

Once you approve, you can publish the copy. Copyright passes to you when the invoice is paid in full.

When you pay an invoice later: If you paid by card, Stripe has emailed your receipt. I confirm every payment by email.

Prices are fixed in USD, GBP and EUR. Your invoice is in the currency you choose on the start form.

The full rules: Terms · Refunds

Everything in writing

Everything happens by email, with no calls. You have every answer in writing, and nothing to schedule. Questions? Email me at marcell@marcellmozes.com.