Terms

2. Who are you dealing with?

You are dealing with Marcell Mozes, a sole trader, trading as Marcell Mozes Studio.

Lakeview 600, Lakeside Dr, Centre Park Square, Warrington WA1 1RW, United Kingdom.

marcell@marcellmozes.com

Everything happens by email, with no calls. I reply within 1 UK working day. A UK working day is Monday to Friday, excluding UK bank holidays. Where these terms say days, they mean calendar days.

I sell only to organisations and people buying for their business, and by ordering you confirm that you are.

3. How does a job start?

Paying after you approve is open to any organisation with a live website and an email address on its own domain, once per organisation. You don’t need to be a limited company. Sole traders are welcome when they get in touch with me first.

If I have no place open when you ask, I give you the next start date.

The clock starts when I confirm in writing that your brief is complete. Until then, a start date is only a booking.

The clock is the delivery time for your job. Each route page gives it in UK working days, and I confirm your date in writing.

If the complete brief doesn’t arrive within 14 days of your booked start date, the place is released and you can book again later.

I fix the scope in writing before I start. If your material is longer than one job covers, I tell you then that it counts as two.

Free samples:

• One free sample per organisation.
• Nothing to pay for the sample. The Terms still cover how we use each other’s material.
• A sample is a draft. Its wording can be used once you approve the paid job it becomes part of.

4. Changes, and what counts as approving

Every document carries one of three labels: Draft (the first version, with open questions marked), Facts confirmed (every “to confirm” answered) and Approved (the final version you approved).

Every first job includes two rounds of written changes. Every later job includes one. In a project in stages, the first stage is your first job and each later stage is a later job. You send one list of changes per round.

Approving means writing “approved” about a named version, or using any of the copy: publishing it, sending it or printing it. Forwarding it for comment never counts, and neither does silence.

So sharing a draft with your client, team, board or solicitor for review is never approval. A scheduled send that goes out is use, so it counts.

If you don’t approve it after two rounds of changes, you owe nothing and the copy can’t be used. Your access to the document ends, and I never reuse copy written for your client.

Which work this covers:

• A first job. The rule above applies in full. In a project in stages, the first stage is the first job: page one of a site, the X-Ray of a rebuild, the letter of a renewal season. You pay nothing for it until you approve it.
• Later stages of a project. Each invoice comes only when you approve that stage (clause 6).
• Other later work (a Desk cycle, a Cover the Seat block, a new job after your first). It is paid before it starts, so the refund rule in clause 14 applies instead.

If copy goes live by mistake and comes down within 5 UK working days, I cancel the invoice. Tell me in writing when it happens.

5. How long do I have to decide?

You have 15 UK working days from the last version to decide. I remind you on day 5 and day 10.

If the time to decide ends without approval, the draft closes and you owe nothing. Association boards have a longer window: see route extras.

6. How do I pay?

Prices are fixed in USD, GBP and EUR. Your invoice is in the currency you choose on the start form.

I send a Stripe invoice on the day you approve. You can pay by card or bank transfer. Your purchase order number and supplier reference go on the invoice, and I return supplier forms within 1 UK working day.

First job. On a first job, the invoice comes when you approve and is due in 7 days. With a purchase order, it can be up to 30 days.

Later work. Later work is paid in advance. A project in stages (a full site, a rebuild or a renewal season) is invoiced stage by stage, each invoice when you approve that stage.

In plain terms: a Desk cycle, a Cover the Seat block or a new job after your first is paid before the work starts. A project in stages is the exception. Each invoice is sent when you approve a stage, it says exactly what it buys, and the next stage starts when it is paid.

The stages, and what each invoice buys:

The Launch-Ready Site. Site invoice one, when you approve page one: USD 975 {GBP 750 | EUR 875}, which covers page one and pages two and three. Site invoice two, when you approve pages two and three: USD 975 {GBP 750 | EUR 875}, which covers pages four and five and the three launch emails. The two invoices add up to the site price, USD 1,950 {GBP 1,500 | EUR 1,750}. Page one is included in it, never charged on top. Each stage starts when the invoice before it is paid.

You can stop after approving page one and pay only the single-page price, USD 350 {GBP 270 | EUR 315}. If you continue, the site invoices apply.

So when you approve page one, you get one invoice, never both: the single-page price if you stop there, or site invoice one if you go on.

Choosing the larger option. You can choose the larger option when you start, or within 14 days of approving your first job. What you paid for the first job counts in full. The larger option is the site after a single page, the rebuild after the X-Ray, the season after the letter, or the block after a first Cover the Seat piece.

If you started with one page and choose the site within 14 days of approving it: Site total USD 1,950 {GBP 1,500 | EUR 1,750}, which includes the page you already paid. You pay the rest in two parts: USD 625 {GBP 480 | EUR 560} when you choose the site, which covers pages two and three, and USD 975 {GBP 750 | EUR 875} when you approve pages two and three, which covers pages four and five and the three launch emails.

Sales Page Rebuild. Rebuild invoice one, when you approve the X-Ray: USD 295 {GBP 225 | EUR 265}, which covers the X-Ray. Invoice two, when you approve the top of the page: USD 480 {GBP 375 | EUR 415}, which covers the top of the page (hero, method, offer stack). Invoice three, when you approve the whole page: USD 475 {GBP 365 | EUR 415}, which covers the rest of the page. The three invoices add up to the rebuild price, USD 1,250 {GBP 965 | EUR 1,095}. Each stage starts when the invoice before it is paid.

Renewal Season Series. Season invoice one, when you approve the letter: USD 249 {GBP 199 | EUR 229}, which covers the letter. Invoice two, when you approve the other seven pieces: USD 1,041 {GBP 791 | EUR 921}, which covers those seven pieces. The two invoices add up to the season price, USD 1,290 {GBP 990 | EUR 1,150}. The other seven pieces start when invoice one is paid.

If you started with the letter and choose the season within 14 days of approving it: Season total USD 1,290 {GBP 990 | EUR 1,150}, which includes the letter you already paid. You pay the rest, USD 1,041 {GBP 791 | EUR 921}, when you approve the other seven pieces.

The rebuild after the X-Ray and the block after a first piece are in clause 7.

While an invoice is overdue, I don’t start new jobs or new work for you on any route until it is paid.

7. What extra does each route have?

The rules above are the same on every route. Each route adds one thing, and only this:

Route	The one extra
Studio pages and sites	I never contact your client. If your client sends the page back within 30 days of your approval, with written reasons, I rewrite it once.
Cover the Seat	If you book the block within 14 days of approving your first piece, that piece becomes piece one of the block. Block total USD 1,950 {GBP 1,500 | EUR 1,750} for 4 pieces, which includes the first piece you already paid. You pay the rest, USD 1,355 {GBP 1,050 | EUR 1,225}, for the other three.
The X-Ray	Rebuild total USD 1,250 {GBP 965 | EUR 1,095}, which includes the X-Ray you already paid. You pay the rest, USD 955 {GBP 740 | EUR 830}, in two parts: USD 480 {GBP 375 | EUR 415} when you approve the top of the page, and USD 475 {GBP 365 | EUR 415} when you approve the whole page.
Association renewals	Your board can take up to 45 days from the final draft to decide. If it meets later than that, we fix the meeting date when we start and your deadline moves to match.
Renewal notice packs	For 60 days after you approve, I make the changes your solicitor asks for at no extra cost. When the detailed subscription regulations are published, I update the pack once, included in the price. If they are not published within 6 months of your approval, that update commitment ends.

8. How does the Desk work?

The Desk is ongoing work after a first job: the Studio Desk for studios, and the Cover the Seat block. Details and prices are on the Desk page.

The Desk opens only after your first job is approved and paid.

Each cycle includes four pieces: four pages on the Studio Desk, four pieces on the Cover the Seat block. Each Desk piece includes one round of written changes.

• Each cycle starts on the first UK working day after your payment arrives, not on the invoice date.
• A cycle is 4 weeks: 20 UK working days. If a bank holiday falls inside it, the cycle runs one working day longer for each.
• You can send all four briefs at the start of the cycle, and I work on the pieces side by side.
• The invoice for the next cycle is sent 7 days before the last working day of the cycle that is running.
• One unused piece can carry over to the next cycle, once.
• To cancel, tell me at least 7 days before your next cycle starts. The cycle that is running goes on to its end.

Studio Desk. Paid in advance, by card or bank transfer; the full year by bank transfer. A quarter is 3 cycles, or 84 days. That is 60 UK working days, and like any cycle it runs a day longer for each bank holiday. Paying for a quarter fixes your place and your price for it. It is not a discount. A full year is 13 cycles for the price of 11. A quarter or a year paid in advance follows the refund rule in clause 14. Price changes: After 12 months, the price can rise by at most 10%, and I tell you in writing 30 days before.

Cover the Seat block. Paid in advance by invoice, due in 7 days, or up to 30 days with a purchase order. If you book it within 14 days of approving your first piece, the block starts on the first UK working day after both the first piece and the block balance are paid.

9. What happens if an invoice is paid late?

Reminders go out on the due date, and 3 and 7 days after it.

From 14 days overdue, statutory interest and the fixed recovery fee apply. At 30 days overdue, the licence to use the copy ends.

Until 14 days overdue, nothing is added. Until 30 days overdue, you can keep using the copy.

The interest and the fixed fee are those set by the Late Payment of Commercial Debts (Interest) Act 1998: interest at 8% a year above the Bank of England reference rate, and a fixed sum that depends on the size of the debt, plus reasonable recovery costs above that. I charge no other fee or rate.

At 30 days overdue, I ask you, and only you, to take the copy down, and I send a letter before action (a formal letter before any court claim, giving you 14 days to reply).

What I never do: contact your client or your members, send takedown notices to hosts or platforms, or charge a penalty.

10. Who owns the copy, and when?

Once you approve, you can publish the copy. Copyright passes to you when the invoice is paid in full.

Your licence to publish ends only if the invoice is 30 days overdue. Until then you can keep publishing, even if payment is late, but copyright stays with me until the invoice is paid in full.

I assign to you now the copyright in the final approved copy, taking effect when the invoice is paid in full, and I waive my moral rights in it, so you and your client may edit it without naming me. My signed line on your paid receipt confirms the assignment and the waiver.

Your material stays yours, and you confirm you may share it with me. Voice notes and guides are yours to reuse. I keep my general know-how and templates.

Drafts you didn’t approve can’t be used.

11. Will you ever contact my client, or show the work?

No. The work goes out under your name. I never contact or name your client, and never show the work without your written permission.

I keep your material and your client’s identity confidential, and I sign your NDA on request.

For 12 months after a job, I won’t accept work directly from a client I met through you unless you agree in writing.

I delete working files, including your client’s raw material, within 30 days of the job closing, unless you ask me to keep them. The final approved copy and your voice notes stay on file for your next job, until you ask me to delete them.

12. Do you use AI?

Yes. I use AI for research and first drafts. I check and edit every line myself.

Every claim traces to your own material. Gaps are marked “to confirm”, never invented.

Some countries protect only writing by a human author, so I assign the rights I own and don’t promise every line is protected everywhere. Details: how I use AI and the privacy page.

13. What do you promise, and what not?

I stand behind the work, never behind results such as sales, renewals, leads or legal outcomes. Beyond these terms, each route adds only the one extra in clause 7.

Anything that touches the law: this is customer-facing copy, not legal advice. Your solicitor checks it. You check facts about your own business.

Association copy: any statutory tax line you give me stays word for word. I give no tax advice.

14. How do I cancel, and how do refunds work?

Before you approve a first job, you can stop at any time with one line, and you owe nothing.

Work paid in advance and not yet started is refunded in full. Once work has started, you get one rewrite within the agreed scope. For started work, that rewrite takes the place of money back.

Desk cycles: to cancel, tell me at least 7 days before your next cycle starts. The cycle that is running goes on to its end.

If I can’t meet a date I confirmed, I tell you at once and offer a new date. If it doesn’t suit you, you can stop with one line. On a first job you haven’t approved, you owe nothing. For work paid in advance, anything not yet started is refunded in full, and work already started gets one rewrite within the agreed scope.

Every route, step by step: the refunds page.

15. What is your liability?

My total liability for a job is limited to the fees for that job, or, if you haven’t approved it, the fee quoted for it. This never reduces what you owe. I am not liable for indirect loss, lost profit, revenue or data, or for results.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow to be limited.

16. What about personal data?

For personal data in your material, you are the controller and I am your processor.

I act only on your written instructions and keep the data confidential and secure. The kinds of service I use are described on the privacy page. Ask me and I will tell you which services hold your data. If a service I use stores data outside the UK, I use it only with a UK-approved safeguard for the transfer.

I answer your questions about how I handle the data, and tell you of any breach without undue delay after I become aware of it.

I help with requests from the people it is about, and delete or return it within 30 days of the job ending. The one exception is what you choose to keep on file: the final approved copy and your voice notes stay for your next job until you ask me to delete them (clause 11). What is kept, and for how long, is listed on the privacy page.

17. And the small print?

Notices: by email, to the address on the order.

The whole agreement: these terms, your order and my written confirmation. Your purchase order terms don’t override them unless I agree in writing.

Transfer: neither of us transfers this contract without the other’s written consent.

If one clause fails, the rest still stands.

18. Which law applies?

These terms and any dispute about them are governed by the law of England and Wales, and only its courts decide disputes. Before either of us goes to court, we try to settle it by email within 14 days.

Ready to start, or something unclear?

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